Career Opportunity
Medical Collector – Business Office
Irwindale, CA, USA
Full time
USD 26 – 30 / Hourly
Posted April 11, 2026
Next Steps
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About the Role
HALO Staffing Group is seeking an experienced Medical Collector to join a busy Business Office. The ideal candidate will be detail-oriented, proactive, and skilled in payor website navigation, appeals, and account resolution. This position requires strong follow-up abilities, knowledge of payer contracts, and a solid understanding of reimbursement methodologies to ensure maximum cash recovery.
Essential Duties and Responsibilities
• Manage debit and credit account balances with accuracy and attention to detail.
• Perform timely and precise follow-up on all accounts receivable, auditing accounts for completeness and accuracy.
• Meet and maintain established cash collection metrics and goals.
• Ensure facility reimbursement is maximized through diligent review and resolution processes.
• Interpret and apply payer contract terms to verify correct payment amounts.
• Review and explain Explanations of Benefits (EOBs) from all payers.
• Coordinate online appeals submissions and monitoring with payer provider relations representatives.
• Handle reimbursement issues and denials for HMO, PPO, EPO, POS, Workers’ Compensation, Medicare, self-pay, and third-party accounts, both contracted and non-contracted.
• Independently resolve second-level reimbursement issues and escalated denials.
• Collaborate with billers, Business Office Managers, payers, and patients to address denials and past-due accounts.
• Follow center policies, procedures, and best practices for account reassignment and resolution.
• Maintain professional and effective communication with patients, physicians, and team members. Experience and Skills
• Minimum 2 years’ experience in medical billing and/or collections required.
• Proven success in physician or surgical billing environments.
• Working knowledge of payer portals, claims management, and appeals processes.
• Intermediate proficiency in Microsoft Word and Excel.
• Solid understanding of medical terminology and insurance billing concepts.
• Strong written and verbal communication skills; bilingual in Spanish a plus.
• Exceptional customer service and problem-solving abilities.
• Manage debit and credit account balances with accuracy and attention to detail.
• Perform timely and precise follow-up on all accounts receivable, auditing accounts for completeness and accuracy.
• Meet and maintain established cash collection metrics and goals.
• Ensure facility reimbursement is maximized through diligent review and resolution processes.
• Interpret and apply payer contract terms to verify correct payment amounts.
• Review and explain Explanations of Benefits (EOBs) from all payers.
• Coordinate online appeals submissions and monitoring with payer provider relations representatives.
• Handle reimbursement issues and denials for HMO, PPO, EPO, POS, Workers’ Compensation, Medicare, self-pay, and third-party accounts, both contracted and non-contracted.
• Independently resolve second-level reimbursement issues and escalated denials.
• Collaborate with billers, Business Office Managers, payers, and patients to address denials and past-due accounts.
• Follow center policies, procedures, and best practices for account reassignment and resolution.
• Maintain professional and effective communication with patients, physicians, and team members. Experience and Skills
• Minimum 2 years’ experience in medical billing and/or collections required.
• Proven success in physician or surgical billing environments.
• Working knowledge of payer portals, claims management, and appeals processes.
• Intermediate proficiency in Microsoft Word and Excel.
• Solid understanding of medical terminology and insurance billing concepts.
• Strong written and verbal communication skills; bilingual in Spanish a plus.
• Exceptional customer service and problem-solving abilities.